At Papillon Yachts, we believe exceptional service begins not only on deck, but also in clarity and trust from the very first inquiry. This FAQ page is designed to address your most important questions, from what’s included in your all‑inclusive charter, to our reservation process, cancellation policy, and customization options. Whether you’re planning a sunset proposal, a full‑day private cruise, or a celebration with loved ones, rest assured every detail is intentionally covered here so you can embark with confidence, ease, and peace of mind.
If we didn't answer your question, please use our chat option, email or call and we would be happy to help!
Whats our Cancellation Policy
To cancel or reschedule, please contact us at least 48 hours before your cruise. We will refund 100% of your deposit or payment. If canceled 24 hour before the tour, we will only refund 50% of the deposit or payment. And after 24 hours we won't be able to issue a refund, thank you for understanding.
Weather exception: If cancelation is needed due to weather we will first do our best to reschedule your tour, and if needed refund 100% of your payment.
What if the weather doesn’t cooperate?
At Papillon, your comfort and safety are always our priority. Cabo San Lucas enjoys over 300 days of sunshine each year, and rain is rare, but if the weather ever presents a safety concern, we’ll work closely with you to find the best alternative. Light rain or passing clouds do not typically affect our charters, but in the event of harbor closure or unsafe conditions determined by the Port Captain, we will either reschedule your experience or offer a full refund. Our team will stay in touch the day before and the morning of your charter, so you’re never left guessing.
What's included in our Private boat charters ?
Everything is listed below, but don't forget gratuity for the crew- they'll show you a wonderful time and make sure you are completely taken care of. (does not apply to Yamaha 28ft boat)
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Unlimited open bar including Vodka, Rum, Tequila, beer, and wine (juices, water, sodas, and mixers)
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Fresh handmade cocktails prepared onboard
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Fresh appetizers- Fruit platter, guacamole, pico de Gallo, Mexican salsas, and chips
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Full meal- Varys depending on charter
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Water toys including complete snorkel equipment, a large floating mat, and paddle boards
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High quality bluetooth sound system for you to play your own music on
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An excellent captain and crew to ensure a wonderful experience
Where does the tour take us?
Three Hours – After being greeted with welcome cocktails and a fruit platter, we head out along the bay wall to Land’s End, along the way seeing Pelican’s Rock, Lover’s Beach, El Arco (The Arch) and all the other infamous rock formations. After checking out El Arco, we’ll cruise along the Pacific mountainside of Pedregal. Then we can take a nice big loop out and back into the main Cabo Bay, anchor somewhere along the shore and jump in for a swim!
Food and drinks will be served throughout.
Four Hours – After being greeted with welcome cocktails and a fruit platter, we head out along the bay wall to Land’s End, along the way seeing Pelican’s Rock, Lover’s Beach, El Arco (The Arch) and all the other infamous rock formations. After checking out El Arco, we’ll cruise along the Pacific mountainside of Pedregal.
Then we head east, past the main Cabo Bay, along the shoreline to the best snorkeling areas around, either Santa Maria or Chileno Bay. This takes about 30-40 minutes. The choice of the bay is yours, but the crew usually knows the best one that day depending on conditions.
Once at either of those bays we can swim, snorkel, relax and lay out. The drinks will be flowing and food will be served throughout.
After we’re done anchoring at one of the bays, we’ll head back west and cruise the coastline as we head back to the main bay and do one final loop through there on our way into the marina.
Five Hours – Similar to four hours with the ability to head to both Santa Maria and Chileno Bay (as opposed to only having time for one). Alternatively, you can stay at one and just enjoy being anchored for longer.
Six Hours or More – Similar to five hours with the addition of more food and more time to relax and enjoy the yacht, taking our time between each location. There are some other bays further east that we can make it to as well. Just ask your crew, the boat is yours!
